Clear answers before you request a freight quote

Check the legal company and payment recipient, identify the carrier, forwarding or NVOCC role, customs broker, and final-mile provider where applicable, and require the pickup, customs, duty, delivery, and exception scope in writing. A website, low rate, or copied license number is not sufficient by itself.

No. First confirm which company owns the number and which regulated activity it performs. For U.S. ocean transport, check the relevant entity in the FMC OTI records; for U.S. customs business, confirm the actual licensed broker through CBP. A coordinator may use separate appropriately licensed partners.

The legal company, quotation, service terms, invoice, and payment beneficiary should form a clear and documented arrangement. Stop and ask for a written explanation if payment is redirected to an unrelated person or company, especially after a last-minute bank-detail change.

Ask for completed examples relevant to your cargo or delivery problem, with confirmed shipment facts, dates, mode, and privacy-safe operational photos. Customer identities and prices can remain confidential; stock images or an unsupported shipment count are not equivalent to a documented case.

We coordinate air, FCL, LCL and DDP freight from China to the USA, Canada and Puerto Rico for Chinese factories, trading companies and overseas importers. China handover can use supplier warehouse delivery, optional pickup, factory loading or warehouse loading.

Our service is designed primarily for commercial freight rather than international parcels or courier-size personal purchases. A large one-time shipment may still be reviewed when the cargo, compliance requirements, and delivery conditions are suitable.

Yes, subject to the packed dimensions, weight per piece, packaging, route, and unloading conditions. Large or heavy cargo needs a shipment-specific review before equipment and final-delivery arrangements can be confirmed.

Food, feed, children’s products, batteries, liquids, powders, wood products, branded goods, stone, and certain steel or aluminum products may require additional documents or regulatory review. Acceptance is not confirmed until the product and route have been checked.

Yes. We can coordinate supplier pickup or warehouse delivery, receive cargo, consolidate it, and plan LCL or FCL after the packed shipment is measured. Supplier count, readiness dates, and packaging details are required for planning.

The practical choices are to wait, move ready cargo first, split the shipment, or change the transport plan. Compare the missed cutoff, storage, extra pickup or handling, duplicated destination charges, and the real business deadline before deciding.

Start with our six-field form: name, optional phone, email, business or individual, air or ocean preference (or not sure), and a required description. Share the cargo and destination details you know. We follow up by email for packing, postcode, accurate address, value and other details needed for a firm quote.

The first estimate may use product dimensions or incomplete delivery information. Final packed size, gross weight, stackability, largest piece, cargo attributes, address type, and unloading services can change chargeable volume, handling, route, or truck requirements.

A city name alone cannot identify the delivery terminal, remote-area status, truck access, or local service options. The postcode and address type are needed before final delivery can be priced and reviewed.

Yes. We can provide a planning estimate from the best available information, but the booking scope and price may need to be updated after final packing details, cargo readiness, and current route availability are confirmed.

Request both options on the same door-to-door scope and compare origin handling, ocean charges, destination CFS or container costs, customs, final delivery, supplier timing, and handling risk. The cheapest mode cannot be selected from one fixed CBM threshold.

Our agreed DDP scope includes export declaration, international transport, destination clearance, agreed duties and taxes, and final delivery. China pickup is calculated separately; FCL is individually quoted. Provide the ZIP/postcode and accurate address so the delivery scope and shipment-dependent exceptions can be confirmed.

It can be a useful pricing format only when the provider also states the chargeable-weight rule, included services, named destination, duty treatment, Importer of Record arrangement, and shipment-dependent exceptions. The unit rate alone cannot prove that the import and delivery plan is compliant or complete.

The importer arrangement is reviewed shipment by shipment and must be confirmed before booking. The customer must still provide accurate product, value, origin, and compliance information regardless of the commercial term used.

Landfall Freight coordinates customs requirements through appropriately licensed customs brokerage partners. The importer arrangement and actual broker should be identified for the shipment; Landfall Freight does not represent its internal team as a licensed customs brokerage.

The available records depend on the importer and brokerage arrangement, but the importer should know who filed the entry and what records it is entitled or required to retain. Ask before booking about the commercial documents, transport record, entry or duty information available through the licensed broker, and proof of delivery.

Possible exceptions include customs examination or reclassification, inaccurate cargo data, remeasurement, CFS or minimum charges, storage, demurrage or detention, waiting time, failed appointments, address changes, and unrequested delivery services. Relevant conditions should be identified in writing before booking.

Qualified residential deliveries can be reviewed, but the postcode, truck access, cargo size, piece weight, appointment needs, and available unloading equipment must be confirmed. Residential service is not the same as standard dock delivery.

Tell the forwarder at the quotation stage and ask whether a liftgate-equipped truck can be arranged for the packed dimensions and piece weight. When available and suitable, the liftgate delivery charge should be included in the written quote; otherwise plan terminal pickup, rented equipment, or another approved unloading method before arrival.

Do not assume unlimited waiting or driver-assisted unloading. Confirm the free-time or waiting terms, whether manual unloading is permitted, the labor required, and what happens after a failed delivery. These conditions depend on the carrier and should be written into the delivery plan.

Terminal pickup may be possible, but the terminal, release status, pickup window, vehicle, identification, handling charges, and loading method must be confirmed first. It is not automatically available or suitable for every LCL shipment.

Yes, subject to appointment, labeling, pallet, booking, and receiving requirements. The destination facility details and delivery instructions should be provided before the final scope is confirmed.

Mainland USA service cannot be assumed to cover Alaska, Hawaii, or other non-mainland destinations on the same terms. Remote Canadian regions and islands may be unavailable or require separate pricing. We verify the postcode, cargo, and current channel before confirming coverage.

Yes, for suitable shipments when a current air or ocean route is available. Routing, customs or tax treatment, cargo acceptance, and island delivery are reviewed shipment by shipment rather than promised as a permanent fixed service.

Examples from our reference routes: USA direct air 3–5 days from flight departure to local collection; Vancouver ocean 16–22 days from sailing to local clearance and collection; Puerto Rico ocean about 49 days from sailing to pickup, plus about 2–5 days for local truck delivery. These are different route milestones, not universal door-to-door promises. See the destination pages for the full table.

The written quote should state the timing basis. Supplier pickup, consolidation, export preparation, and waiting for all cargo to arrive may occur before the main international transit begins.

No. Carrier liability and cargo insurance are different. High-value, fragile, or special cargo should be reviewed for shipment-specific insurance, with coverage, exclusions, and claim requirements confirmed in writing.

Depending on the shipment, we may request a packing list, commercial invoice, product photos, supplier details, HS code information, material or compliance documents, and delivery-site information. Documents are requested by email because the current website form does not accept attachments.

We aim to review and respond within 12 hours. Complex, regulated, oversized, or incomplete shipments may require additional information before a usable quote can be prepared.