landfallfreight ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have as a client or website visitor.
1. Information We Collect
We collect information you provide directly, such as your name, company name, email, phone number, and shipment details submitted through our quote and contact forms. We also collect standard website usage data, including pages visited and browser type, via cookies and similar technologies.
2. How We Use Your Information
We use your information to prepare freight quotes, coordinate shipments, communicate about your account, process customs and DDP documentation, and improve our website and services. We do not use your information for purposes unrelated to providing freight forwarding services without your consent.
3. Information Sharing
We share information only as needed to perform our services — including with ocean and air carriers, customs brokers, and trucking partners involved in your shipment — and with government authorities where required by law (e.g. US Customs and Border Protection). We do not sell your personal information to third parties.
4. Data Security
We maintain administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, but we work to use commercially reasonable measures to protect your data.
5. Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you, subject to legal and contractual recordkeeping requirements (such as customs documentation retention). To make a request, contact us at privacy@landfallfreight.com.
6. Cookies
Our website uses cookies to remember your preferences, understand site usage, and improve performance. You can control or disable cookies through your browser settings; doing so may affect certain site functionality, such as saved quote form details.
7. Policy Updates
We may update this policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated effective date. Continued use of our services after changes take effect constitutes acceptance of the revised policy.